1. Scope of Services & Pre-Work Documentation

Prime Interiors provides professional restoration, dyeing, refinishing, and repair services for upholstered furniture (leather, vinyl, and fabric) and vehicle interiors. Each service is tailored to the specific job and agreed upon in writing before work begins.

• Documentation & Inspection: Before work commences, Prime Interiors will document the item’s existing condition, approved scope of work, color selection, known pre-existing damage, and any material limitations through written records, photographs, and/or video.

• Client Preparation & Moving: Clients are responsible for ensuring furniture or vehicle interiors are clean, accessible, and cleared of personal items before service. If furniture or vehicle components must be moved by Prime Interiors, the client assumes risk for pre-existing structural issues or incidental property conditions outside the agreed scope of work.

2. Standard Workmanship Warranty (30 Days — Included)

Prime Interiors stands behind the quality of its craft. All completed projects automatically include a Standard 30-Day Workmanship Warranty beginning on the date of job completion.

• What is Covered: Genuine defects resulting directly from Prime Interiors’ application, labor, or workmanship. If Prime Interiors determines upon evaluation that a condition is a genuine defect in our workmanship, we will correct the issue at no additional charge.

• What is NOT Covered: The warranty applies exclusively to Prime Interiors’ application and does not cover pre-existing material failure, substrate degradation, or post-completion damage.

3. Optional 18-Month Extended Warranty ($500)

Clients may opt to purchase an Extended Workmanship Warranty for $500, extending coverage from 30 days to 18 months (1.5 years) from the date of project completion.

• Coverage Scope: Extends the Standard Workmanship Warranty covering qualifying application or labor-related defects for 18 months.

• Clarification of Limits: The Extended Warranty is not an unlimited maintenance contract, “continued care” plan, or open-ended detailing service. It does not cover routine wear and tear, ongoing cleaning, accidental damage, or natural aging of original materials. All standard exclusions and inspection protocols apply throughout the 18-month term.

4. Restoration vs. Original Material Limitations (Old & Existing Substrates)

Restoration enhances, repairs, and extends the visual life of existing materials—it does not convert aged, worn, or deteriorated substrates into brand-new materials.

The Standard and Extended Warranties explicitly exclude:

• Pre-Existing & Substrate Failure: Aged, brittle, dry-rotted, cracked, split, peeling, or delaminated leather/vinyl; failure of underlying foam, webbing, or original backing; and bonded or faux leather breakdown.

• Prior Treatments & Chemical Reactions: Unseen prior DIY repairs, aftermarket dyes, silicone/oil conditioners, unapproved cleaners, or unknown chemical treatments that react with new finishes.

• Environmental & Post-Completion Factors: Damage caused by pets, sharp objects, children, chemical spills, unauthorized cleaning products, improper care, excessive sun/heat exposure, water damage, or normal daily usage wear.

• Continued Natural Deterioration: Ongoing aging or structural breakdown of original 10+, 20+, or 30-year-old factory materials outside the newly applied repair/dye zone.

5. Warranty Claims, Inspection & Service Calls

Simply reporting a concern or condition does not automatically constitute a valid warranty claim or obligate Prime Interiors to perform a free return visit.

• Prompt Notification Required: Clients must notify Prime Interiors in writing within forty-eight (48) hours of discovering a potential issue. Continued use of furniture or vehicle interiors after noticing an issue may void warranty eligibility for that condition.

• Mandatory Photo/Video Evaluation: Before any return visit is scheduled, the client must provide clear, high-resolution photographs and/or videos showing the entire piece and close-ups of the specific concern. This allows Prime Interiors to evaluate whether the condition appears to be a potential workmanship issue.

• Non-Warranty Visits & Billable Service Calls: If an inspection or return visit reveals that the issue is due to material degradation, new damage, improper care, external factors, or non-covered conditions, any required work, labor, travel time, fuel, dyes, and materials will be treated as a new service call and billed at standard service rates.

6. Booking, Deposits & Cancellation Policy

• Deposit Requirement: For projects estimated over $1,000, a $150 deposit is required at the time of booking to reserve dedicated service time and materials.

• Application to Final Balance: The full $150 deposit is credited directly toward your final invoice upon job completion (it is not an extra fee).

• Cancellation & Rescheduling: Deposits are fully refundable or transferable if notice is provided at least 48 hours prior to the scheduled appointment. Cancellations or rescheduling requests made within 48 hours of the appointment will result in forfeiture of the deposit.

7. Payment Balances, Disputes & Refunds

• Undisputed Balances: Reporting a concern, requesting an inspection, or filing a warranty claim does not suspend, reduce, or eliminate the client’s obligation to pay the remaining project balance. Full payment for original completed work is due upon job completion as agreed.

• Withholding Payment: Clients may not withhold outstanding balances due to post-completion concerns or pending warranty evaluations. Outstanding balances not paid in accordance with invoice terms may void active warranty coverage until paid in full.

• Refund Policy: All sales and completed services are final. Refunds are not issued unless explicitly agreed upon in writing by Prime Interiors prior to work commencement. If a valid workmanship defect occurs within an active warranty period, Prime Interiors’ sole obligation is to inspect and correct the defective application.